Key challenges of the Rural BPO are as follows:
- Reliable bandwidth at rural location
- Managing multiple resources, project at distributed rural locations
- Achieving international standards for service and to scale up the operations of village-based outfits
- Implementing and maintaining distributed technology software platform
How does Comat tackle these challenges:
- VSAT and Wireless Data service can help ensure that connectivity is available all the time
- Developing the technology solution for managing a large distributed workforce and work flow is integral part of this solution
- While scaling to many geographical areas is a huge challenge, we are creating various internal standards for processes, training and other aspects of overall operations to ensure that problems during scaling is minimized.
|
